Visa hosts and maintains a customer registration website, www.verifiedbyvisa.com
, and validates cardholder identity at registration. Visa DPS authenticates enrolling cardholders using data you currently maintain in your cardholder file or data that you supply during a $1 pre-authorization transaction. Cardholders do not need new software or hardware on their computers to participate in Verified by Visa.
Authentication occurs using either data elements that reside within your cardholder file at Visa DPS, such as Social Security Number, or by utilizing data elements for a $1 pre-authorization transaction such as CVV2 or ZIP code.
Cardholders can choose to "re-authenticate" themselves if they forget their password. This minimizes instances of cardholders attempting to guess their password, potentially blocking future use of their card for Internet purchases.
Visa DPS provides turnkey cardholder support through a customer support service center or, at your option, you may provide your own cardholder support using an administrative console.
Helps you respond to cardholder inquires and enables your customer service representatives to complete the following tasks:
- Deactivate/activate accounts
- Unlock accounts
- Reset cardholders passwords
- Issue temporary passwords
Visa DPS provides comprehensive reports to monitor and track service performance through the administrative console including:
- Enrollment reports
- Transaction reports
- Card Status reports
Visa DPS can provide full-service exception item processing, or you may provide your own exception processing services using the Electronic Commerce Indicator (ECI) value for submitting chargebacks.
Send individualized emails based on cardholders' actions—confirm successful enrollment in the service, communicate benefits, etc.
Visa provides a full range of prepared marketing materials to support your Verified by Visa program including:
- In-branch marketing materials
- Letter packages
- Messaging and web elements
- Statement inserts